DELIVERIES & RETURNS POLICY

Bijouq Does Not accept order cancellations, returns or exchanges of any items with exception of faulty items with manufacturing flaws.

Note: Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a manufacturing fault within a period of 1 month after delivery.

All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty.

We are only able to exchange faulty items for the same item, subject to availability.

You can always contact us for any return question at info@bijouq.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

UAE DELIVERY POLICY

We are pleased to offer complimentary home delivery for all UAE. Kindly check with our team for delivery times confirmation on info@bijouq.com

 

INTERNATIONAL DELIVERY POLICY

We are pleased to offer free international shipment for purchases above 10000.00AED

Your Bijouq piece will be delivered by our expert couriers and will be packed in our branded boxes.

Delivery times may vary, depending on the stock of the pieces, you will be informed about the expected delivery date once you place your order.

Any description and information concerning the weight of precious materials and the number of stones and carats are provided for information only and might vary on the delivered piece.

All international deliveries will shipped only after payment confirmation and funds credited in our account.

Please note that custom taxes and duties are your responsibility.

If you have any inquiries, please email info@bijouq.com, our team will be delighted to help.

 

Bijouq 2020